4 Excellence Hacks That Every Educator Needs to Know

4 Excellence Hacks That Every Educator Needs to Know

Excellence is not an exception, it is a prevailing attitude. ~ Colin Powell

Excellence occurs primarily in two fashions: 1. Efficiencies–the things we get faster at doing so that our capacity is greater, and 2. Effectiveness–the things that we do that have an extreme impact given their intended outcome. It’s worth drawing these out a bit further so that we’re clear about what makes for excellence before we dive into some of education’s super-hacks for teachers and leaders. 

First, take a look at this 2×2 grid from InsightSquared. It is a simple, yet powerful, representation of the cross section between pursuing the right work and using the right resources–effectiveness and efficiency. Although this grid focuses on cost, we can easily replace it with any other aspect of teaching or leading in schools, such as lesson planning and the use of certain strategies in the classroom. Our later example, as in the use of homework, is often done with good intentions to increase learning but doesn’t yield the outcome we expect. As such, the teacher is pursuing the right goals, but with the wrong resource. This is an issue that we experience frequently, and, in order to achieve excellence, we need to do the right things, the right way.

With that in mind, let’s consider both concepts–efficiency and effectiveness–at once and then each separately. Although, efficient and effective are associated with one another, they are not the same thing. One is about getting faster and doing more, the other is about having a greater influence. A problem can occur when we value one over the other, though, because efficient can actually be the enemy of effective. In other words, people can get really good at following a process that doesn’t have the intended impact. 

Let’s revisit the concept of assigning homework. In the case of mathematics, we might use an assignment of 15 practice problems. Teachers (and students) can get quite efficient at assigning, completing, and grading homework, but that doesn’t mean that it’s an effective learning strategy. Quite the contrary, most homework strategies, unless used for retrieval practice or another research-based independent assignment, don’t have an effect size higher than about .28 versus implementing a flipped classroom, which has an effect size of .58.

Comparing homework to a flipped classroom, which typically introduces the new learning outside of the classroom and creates opportunities to review and practice within the classroom, like homework is supposed to do, is a perfect demonstration of the difference between efficient and effective. We can efficiently do one (homework) without being effective, and we can easily implement the more effective one (flipped classroom) without being efficient (takes tons of the teachers’ and students’ time to do).

But let’s dive deeper into the positive aspects of being efficient. Simply put, people who are efficient can get more done than people who aren’t. There are two ways that we become more efficient at any given task. The first is no secret: we practice long enough that we get better and faster at doing it. Anyone who does something over-and-over again will get incrementally better at it. The problem with this first solution is that it takes time, maybe even years, to become more efficient at many of life’s greater challenges. That’s why the second way is so important because it’s not just about the person becoming more efficient but rather uncovering “efficiencies” that can be applied as strategies. 

When we understand efficiencies in the completion of a task, we can complete the task faster, even if we’re new at it. That’s why, as long as efficiencies don’t become less effective, being efficient can allow you to do something faster, more accurately, and even more often. That’s when the concept of efficient bleeds into the concept of effectiveness. Being effective isn’t the same as being efficient because, given the case of the flipped classroom from above, if the effectiveness takes forever, it still reaps its benefits but the benefits aren’t timely.

In that case, our job is to find efficiencies for an effective task. What are the small steps that we can take in the initial implementation of a flipped classroom that don’t take an incredible amount of a novice-flipper’s time but still count for an impact on learning? Hence, the question that every leader and every teacher should consistently ask: what are the efficiencies in making a change that will have a greater impact on what I’m trying to accomplish? Are there simple ways that I can lead better and grow faster that take less time than other strategies and garner greater results as such? We have the answer for you, embedded within the following four simple yet underused leadership hacks. 

4 excellence hacks

Ask For And Use Feedback Faster

Think about how often you’re performing any given task without an observer. Especially for tasks that are new to you, not having an observer is like slamming a bunch of weights on the bar, having no idea if you can bench press that much, and then going for it without a spotter. Even worse, you’re alone in the gym. It’s dangerous. The best hack for getting better at anything we choose to do is by finding someone to give us feedback. We have to ask for it and then use it. And we have to do that faster than we traditionally would. 

Pro Tip: Next time you ask for feedback, don’t reflect on the feedback, implement it and then reflect on the implementation.

 

Determine Your Accountability System

Too often, we set goals without determining the measurements. And, sometimes our measurements are too far off to see gains as we’re trying so hard to form new habits. We say things like, I wanna lose 20 pounds or we need to increase our attendance rates this school year. While those are important and lofty outcomes, they’re not goals and they’re not the type of measurements that will hold you accountable. 

As far as goals go, the first statement’s goal should be something about being healthy or feeling good. The second “goal” should read more about daily student engagement. But, because our goal writing skills suffer so do our measurement and analysis skills. It’s far more realistic and attainable to measure more incremental goals, that’s what holds us accountable from day-to-day and even minute-to-minute. Trying to lose 1-2 pounds this week will keep you from eating the pizza for lunch; 20 pounds with no ending date in sight is a disastrous equation. Celebrating daily and weekly class-by-class attendance is not only superior to an annual number, it uncovers both the bright spots and the places that need our attention.  

Pro Tip: Underpromise and overdeliver. You may have used a strategy like this in your school or business plan, but it works just as well, if not better, with your own mental capacity for reaching excellence. If you tell yourself that you want to lose 1-2 pounds this week, and you lose 2.5, your motivation will skyrocket. 

 

Predict Pitfalls

Perceptual acuity is knowing what’s around the corner. Effective educators not only have a great vision but they also see the issues that are up ahead and can properly plan for them. This ability to “see around corners” is not an innate gift bestowed on natural born leaders, but rather a quality possessed by educators who are consciously present. The present leader does three things exceptionally well: 1. Tune In, 2. Presently Lead, and 3. Forecast the future.

pillars of a present leader

Predicting pitfalls is directly aligned to forecasting the future since leaders work to build the future they desire. As they are actively building the future, they are continually looking for blind spots that they may be missing or overlooking. As teachers begin a new unit, the pitfall-predicting master will start with a pre-assessment so that they can tailor the lessons that follow to address the actual needs of the students. This is a perfect example of predicting and overcoming a potential pitfall with planning. 

Pro Tip: Seek Counsel. It is impossible to predict every pitfall and issue that you are going to encounter. One great tip is to have a small team of individuals with whom you work and who you fully trust to call out a pitfall in your plan. This is a great component of any high-functioning PLC. Think about this team as similar to the blind spot technology on the side mirror of a car. The true power in this technology isn’t that it alerts you to something in your blind spot, but rather that it prevents you from needing to take your eyes off the road so that you can continue to face forward.  

 

Set Clear Priorities

Every day there are countless things that are competing for your time. As you manage yourself throughout your day, you will need to have a clear understanding of your personal priorities. Priorities are different from goals. Priorities have to be in real-time all the time. While you might set aside time each day, dedicated to a goal that has more of a long term objective, like earning your Level 2 Google Certified Educator, your priorities are minute-to-minute decisions about things that matter most. As an administrator or teacher, you can ask yourself what do I have to do each day that will lead to the greatest impact on student achievement? The answer is going to be something about visiting classrooms, which might not align as directly to your goals as it does to what you need to be doing with your time. That’s why having clear priorities is a hack for daily excellence.

ProTip: Use the past tense in your morning journal. Hugh Jackman, in a powerful and enlightening podcast with Tim Ferriss, describes how he writes out something as if it already happened. In the morning, he’ll write something like this: “Today, my son and I had the best time together…”  Essentially, Hugh is describing a priority that he wants to manifest on that particular day and actually texts it to his wife but in the past tense. The power is threefold: First, he knows exactly what he wants to happen (sets a clear priority). Second, he shares it with someone who can ask him about it later (holding him accountable). Third, he wills it into the universe for energy and enthusiasm (believing in himself and the world he creates).

 

Bonus Hack: Power Play

Although we don’t believe in tricks or silver bullets, there are a few power plays that great leaders learn to use over time. All of these suggestions are actually more of a way of thinking than they are actions. When you think in ways that couple things together, kill two birds with one stone, or habit stacking, you are taking advantage of what we refer to as a power play.

In the world of sports, a Power Play refers to a time when one team has an advantage over the other since an individual may be out of play, in the penalty box or off on the sidelines. Throughout our day, we have the ability to seamlessly work and complete things that give us an advantage by saving us time and making us more effective and efficient. This may sound like a silly example, but, every morning, a great time to pack lunch is while the Keurig brews each pod of coffee. It’s a simple thing to do while the Keurig warms up and then each pod brews. Because we often make our significant others a morning cup as well, we even have more time to make a healthy lunch. While some folks will stand there, waiting for their morning mug, efficiency and effectiveness hackers use that time to couple two tasks in one. 

Pursuing excellence is a journey. The above mentioned hacks are easily doable and will transform the way you work as a teacher or leader. Just one of the hacks can change your efforts from slow and monotonous to quick and impactful. The key to excellence is knowing how to be efficient and effective at the same time so that one or the other doesn’t get in the way of your success. Let us know which hack you use this week. 

As always, let us know what you think of this with a like, a follow, or a comment. 

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3 Books About Leading Change for School Leaders

3 Books About Leading Change for School Leaders

Don’t miss this vblog on books you need to read to lead better and grow faster. We recommend three titles that are must reads on leading change and lesson learned while leading during a crisis.

School Leadership That Works by Marzano, Waters, & McNulty

From Leading to Succeeding by Douglas Reeves

Leading Change in Your School by Douglas Reeves

Let us know what you’re reading by contacting us at contact@theschoolhouse302.com.

We can’t wait to hear from you.

Joe & T.J.

PS — If you have a topic you want us to cover or need recommendations on books to read in a particular area of leadership, just send us a tweet or an email.

Educators Strike Back: How Lessons Learned During Covid-19 will Change Education — #SH302

Educators Strike Back: How Lessons Learned During Covid-19 will Change Education — #SH302

Covid-19 Strikes First 

Early in March, 2020, the conversation around the Novel Coronavirus started to gain momentum as it spread, but concerns remain limited. Then, like a wave crashing without warning, COVID-19 hijacked our communities and the educational system with it, changing how we think about schooling for young people into the far future. No one predicted that the virus would consume us and dictate how we were going to live or fundamentally alter education. At first strike, talks were about finding temporary solutions, leading us to a time now when we must consider the nature of this vast and very long-term problem. 

At the time it hit, many of us were gearing up to head to California and learn at ASCD’s Empower20 conference, and the next moment, the unthinkable occurred–schools across the U.S. and the world were shutting down. Suddenly, we were communicating to families about schools being closed for two weeks, possibly cancelling Spring Break, and how we would make the shift to remote learning. As we now know, the rapid spread of the virus, and the serious nature of its health concerns, resulted in nothing less than a scramble to figure out everything from meal programs to offering instruction online. Since then, schools around the country have been working around the clock to respond to this ever-changing pandemic. 

The good news is that we’ve learned a ton in the past 8 months. It’s been a pressure-cooker for learning, growth, and transformation. The takeaways are endless–both personal and professional–but we’ve curated a number of them so that we can all benefit as teachers and leaders as we press forward. The concept of “going back to the way things were” is gone. The code to our success in schools is not cracked by what we used to do but by creating something new that we can live with for the foreseeable future. Our hope is that each of the 5 Key Takeaways in this post will help you to do that very thing. 

Hope In Sight

Hope is being able to see that there is light despite all of the darkness. ~ Desmond Tutu

It wasn’t just that we didn’t anticipate ending the school year remotely, we didn’t predict that we would begin the 2020-2021 school year in a modified instructional setting with words like remote and hybrid and synchronous and asynchronous becoming everyday eduspeak. Most of us held out hope that the news reports would indicate that the virus was weakening or a vaccine would soon be discovered. Our longing to offer students in-person instruction and to engage them in all of the wonderful advantages of the brick-and-mortar classroom increased day-by-day, despite the ever-looming awareness that COVID-19 was redefining how we would educate our students and live safely within our communities. 

Fast forward several months later and although we’ve adjusted to many aspects of “normal” life, it’s hard to quantify the human cost of the virus. It’s an ongoing concern for educators who know that despite all of our efforts to engage students and connect with them, virtually or behind masks, this virus has taken an educational, emotional, and psychological toll on all of us. Fundamental activities associated with schools were dropped from calendars completely or significantly altered to respond to social distancing. Proms were postponed, then cancelled, graduations went virtual, and moving-up grade-level celebrations resorted to Zoom. Quarantining and face coverings are new norms of our daily lives.

That said, hope is the key to a successful future, living with or without this pandemic or into the next. Hope is an attitude. It’s a skill. As leaders, we must strive to be more hopeful and to spread hope for others. We’ve learned to lead in new ways, through hope and grace, by communicating better, by thinking with new methods, and by pivoting in a moment’s notice. It’s our ability to learn and grow through tough times that defines who we are on the other end. Regardless of the pandemic, or even in the use of it to become a stronger leader, the need for leaders is clear and those who have stepped up to lead better and grow faster are out in front. 

You can’t predict pandemics or always anticipate major crises. However, you can develop critical skills–like adaptability, communication, self-control, divergent thinking, grace, and even hope–that will help you to lead better and grow faster when put in unpredictable circumstances.

Surveying the Situation

The real man smiles in trouble, gathers strength from distress, and grows brave by reflection. ~ Thomas Pain

Once the reality set in that social distancing was a new fundamental expectation, educators moved forward to plan effectively. One way to evaluate the educational situation created by COVID-19 is through a simple and straightforward two-by-two matrix, developed by Paul Bolton. Many lessons were learning in the Spring, the goal is to identify them and use the new found knowledge to plan ahead.

Source: Paul Bolton of Johns Hopkins University

This tool guides us to evaluate and review certain issues and ideas through four quadrants. Each quadrant requires us to analyze situations and outcomes to fully gain a thorough understanding of what occurred, aiding us in our ability to make the most informed decision possible as we move forward. Quadrants A and C require us to reflect on what we anticipated, both positive and negative; Quadrants B and D require us to think about what we did not anticipate, also through a positive and negative lens. 

Teachers and school leaders can use the matrix to evaluate each of the instructional models that we’ve used since March, giving us a clearer picture of what’s working and what needs to be improved for the next round of modifications. 

Allocate and schedule specific time to evaluate situations through the Bolton Matrix to understand the impact of various issues and outcomes. Reflecting on what we anticipated, for better or worse, along with what we didn’t see coming, helps to make clearer decisions for the future.

Impact on Instruction

In times of rapid change, experience could be your worst enemy. ~ J. Paul Getty

One thing that is certain through this pandemic is that instruction has changed and will continue to do so. In a recent Ed Week article, the author identified the need for teachers to offer “targeted support” for students and model “explicit instruction” by creating avenues for independent learning through the use of videos. The argument is that these are anticipated positive effects that occurred due to the crisis, which will have a lasting impact on lesson delivery, Quadrant A. Our own experiences revealed several challenges and benefits in this domain as well. 

The monumental task of moving beyond the initial focus regarding access to technology and internet connectivity to providing sophisticated online lesson delivery has given us much upon which to reflect. Despite many schools using learning management systems prior to the outbreak, these platforms were not necessarily designed to be used as full-blown cyber schools. Adjustments were made overnight. Systems that were used to house assignments were altered to offer fully remote instruction. The speed of our efforts to provide blended learning experiences for students were drastically escalated.

Teachers across the country have learned to embrace new online models for learning and have even created virtual classrooms. Schools worked tirelessly to discover how online options can be viable for lesson delivery. Conversations shifted from how to get learning online to what does virtual school look like from home. Additionally, as social distancing restrictions became clearer for schools and we received news that we could open our doors in some capacity, another question was raised, how do we offer both in-person instruction and remote learning simultaneously? 

Despite federal and state guidance, not every household was in favor of the same model of instruction. Schools adjusted to reconcile the very real fears that families and communities faced. These issues continue and concerns range from students receiving a quality education to social and emotional support to contracting the virus at school. But one thing is true for educators, as much as we’ve learned to adapt to the online and hybrid versions of school, we need to focus on what works and get better at a simple set of critical strategies, methods, and platforms. The tools are infinite but our capacity for using them is limited by our expertise. Everyone is a brand new teacher this year, and that requires us to be humble learners and to focus on a set of best practices. 

Of course there are a host of online tools to use, but inundating ourselves can create tech-overwhelm. The key is to pick 3-5 tools to get good at using before moving on. Below is our list of Powerful Online Learning Tools and Powerful Virtual Formatives that we’ve curated as a place to start. 

Powerful Online Learning Tools

  • Screencasts
  • Padlet
    • Padlet is amazing. Essentially a digital canvas that can be used very creatively in the classroom. 
  • Flipgrid
    • Flipgrid, although similar to a screencast, effectively allows for digital conversations. 
  • Seesaw
    • Seesaw is a powerful way for students to demonstrate their learning.

Powerful Virtual Formatives

  • 3-2-1
    • Students post 3 new things they learned, 2 things they still have questions about, and 1 aspect of the lesson that helped them the most. 
  • I used to think, but now I know…
    • Students write one sentence about the content–what they thought at the beginning of the lesson and what they learned by the end of it.
  • Muddiest Point
    • Students have to identify one thing that is a little unclear from what was learned to date or something that they fully understand but didn’t before.
Identify 3-5 key strategies or tools to be learned by all staff. Avoid tech-overwhelm and settle on a simple list of key tools and methods that will enable teachers to achieve their goals.

Social Interactions 

Human beings are social creatures. We are social not just in the trivial sense that we like company, and not just in the obvious sense that we each depend on others. We are social in a more elemental way: simply to exist as a normal human being requires interaction with other people. ~ Atul Gawande 

Our current learning environments, whether in-person or remote or a blend of the two, have unveiled another major issue with which administrators and teachers continue to wrestle–providing meaningful engagement for all students with the ability to connect, communicate, and collaborate with one another. With the goal of offering rigorous learning opportunities for each and every child, schools have always worked creatively to build networks of support and develop activities that strive to face the needs of all learners. We’ve come so far in the ways that we prompt students to think and respond, using their network and collaborative structures inside and outside of the classroom. COVID-19 seemingly swept away our ability to connect kids to one another, but we moved past that quickly to get them together in new and improved ways, often at a distance but still learning with and from each other. 

When done well, our new blended approach to learning has at its core the essence of our fundamental human need to connect with other people. Using virtual break-out groups, the continuous use of low-stakes formative assessments, and deliberately orchestrated time during a session to build the classroom community, teachers are creatively finding ways to support collaboration online and in-person. The chart below illustrates a social interaction structure specifically used to help students forge relationships, especially when some of them are online (either all at once together or spread between the classroom and their homes). 

Day of the Week Engagement Activity Additional Notes
Monday Weekend Highlights Students share out one highlight from the weekend and build relationships with other students.
Tuesday Terrific Tuesday Students have to identify one thing they would love to happen to have a Terrific Tuesday!
Wednesday Wednesday Wow One thing that they learned so far that “wowed” them.
Thursday Thankful Thursday Done in lighting round fashion not to take up too much instructional time, students identify one thing they are thankful for.
Friday Favorite Part of the Week Students identify one thing that they really enjoyed this week. This does not have to be related to school but can be done as a formative assessment as well. 
Just because we’re distanced, doesn’t mean that we don’t need to interact with one another. Communication and collaboration are still the most important aspects of learning. Humans are social by nature so the need for interactions is even greater when we’re not together very often. 

Moving Forward By Learning and Growing

We keep moving forward, opening new doors, and doing new things because we’re curious and curiosity keeps leading us down new paths. ~ Walt Disney

One last takeaway is that leaders should never think in the temporary. Every temporary–”we’ll do this until we can return”–strategy has only required an eventual rebuild. Let’s just move forward by learning and growing, building what the future of schools should and can be (and maybe should have been anyway). Although this crisis has created some limitations for how students engage as learners presently, it has the potential to bring about unforeseen opportunities for how we learn to do schooling differently in the future. 

Educators have learned so much so fast during these times that the educational system has already evolved immensely and only stands to be better during each iteration. The focus for leaders should be on growth and the leaps and bounds that can be made with, for the most part, a blank canvas. It’s important to promote teachers and the supports they need, including professional experiences like an EdCamp, Google Certifications, and other wonderful learning opportunities. Technology, the internet, and other digital skills all became critical for teaching and learning, and moving forward we will all have new techniques and faster ways to acquire them as long as we explicitly acknowledge what we’ve learned and how we’ve grown. 

Capitalize on unprecedented growth experiences. Don’t leave learning to chance. Make sure that everyone is growing in ways that support the professional and praise the people around you for taking risks and trying new things. 

We hope that these 5 Key Takeaways from what we’ve learned and practiced during COVID-19 will help you to lead better and grow faster. These unsettling times are less than ideal, but they have provided new ground for educators to tread upon and a future for students that has potential to transform the way we think about school forever. 

Stay tuned for more nuggets of wisdom, podcasts, books to read, reflection sessions, and the best resources for leading better and growing faster in schools. Follow us at dereka206.sg-host.com to join thousands of leaders who get our content each month. Send this to a friend. 

As always, let us know what you think of this with a like, a follow, or a comment. Find us on Twitter, YouTube, iTunes, Facebook, & SoundCould. And, again, if you want one simple model for leading better and growing faster per month, follow this blog by entering your email at the top right of the screen.

TheSchoolHouse302 is about getting to simple by maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Joe & T.J.

3 Books You Need to Read to Build Better Trust on Your Team — #readthisseries

3 Books You Need to Read to Build Better Trust on Your Team — #readthisseries

Don’t miss this vblog on books you need to read to lead better and grow faster. We recommend three titles that are must reads on the topic of trust

The Speed of Trust by Stephen M.R. Covey

Motion Leadership by Michael Fullen

10% Happier by Dan Harris

Let us know what you’re reading by contacting us at contact@dereka206.sg-host.com

We can’t wait to hear from you. 

Joe & T.J.

PS — If you have a topic you want us to cover or need recommendations on books to read in a particular area of leadership, just send us a tweet or an email. 

And, let us know if you want to join our next MasterClass on Candid and Compassionate Feedback. Proven, effective, strategies for transforming the culture of your school. Just email us at contact@dereka206.sg-host.com and we’ll add you to the growing list of leaders who picked themselves to get better. 

The 7 Ways that School Leaders Can Build Trust

The 7 Ways that School Leaders Can Build Trust

Trust is the glue of life…the foundational principle that holds all relationships. ~ Stephen Covey 

Trust is a Social Contract in Schools

Trust is a multi-faceted, complex phenomenon that has the ability to strengthen schools when it is high and cripple them when it is low. To dive into this topic, let us begin with a clear definition of trust: “a psychological state comprising the intention to accept vulnerability based upon positive expectations of the intention or behavior of another.”

Essentially, trust is a belief–it’s a social and organizational contract, built on a faith in positive regard for self and others. Trust gives us confidence that the people in our lives will do the right thing, especially in the absence of oversight or direction. And even though one of the best ways to build trust is to extend trust, most people don’t offer trust until they feel that it has been earned. That’s the biggest problem with trust. It’s paradoxical. On one hand, it must be gained over time in the creation of a bond; on the other hand, it needs to be demonstrated at the onset of a relationship.

The absence of trust in a school or on a team is detrimental. In the business world, it equates to the loss of revenue. In education, it means that relationships are torn and both achievement and wellbeing suffer for students. But in an altruistic environment like education, why do we suffer from diminished trust when we all came into this profession to help people, when all of us started with the same why. The answer lives within our leadership capacity to confront a culture of distrust and the 7 ways that leaders can build and restore trust in their schools.

The bottom line about the following 7 aspects of trust in schools is that each of them takes courage, candor, and compassion to execute well. To get good at being candid takes practice, and you can’t hesitate in an effort to begin if you want to transform your school into a place where people love to work and kids love to learn. That’s why we wrote Candid and Compassionate Feedback, because we know that leaders need a guide for being candid regarding teacher performance, shared decisions, and teacher leadership. For the following 7 trust scenarios to be at their best, you need candor and compassion.

7 Ways That School Leaders Build and Sustain Trust

1. With Self: The first, and most important, layer of trust is the trust that we place in ourselves to be effective in any given scenario. It’s the power of self-efficacy, and the strength to push yourself to meet your own and even higher expectations. When people say, “that took guts,” what they’re really saying is, “that took a ton of self-trust.” An extreme form of physical and mental self-trust is depicted in the picture below. That took guts!

2. With Others: The second place where leaders must learn to build trust is with others. This is the trust that a leader is able to garner with each individual person on the team. We earn trust with people by exhibiting an outward integrity–we mean what we say and we say what we mean. Our words and actions must be aligned for others to see us as honest and consistent. We must keep commitments–even the promises that others perceive us to make. The biggest fault of a leader who struggles to establish a trusting relationship with others is that they say one thing and then do something that doesn’t entirely match their words.

3. Restored With Others: This is where trust is paramount. Leaders are put in a position that often requires a decision to be made that others disagree with or might not have anticipated. Trust restoration is the layer of trust-building that effective leaders do well in order to move an organization past status quo. Whenever we have a relationship with someone, especially if that relationship is typically predictable or transactional, and we want to make a change within the organization, we put a strain on what the other person perceives as honesty. All aspects of trust require vulnerability, and, in this case, it takes a great deal of humility to restore trust once it has been strained or lost. This happens when a leader pushes a person past their level of comfort or makes an unwelcome decision that, at first, harms the relationship they have with that person, but then the leader repairs that relationship through a stronger sense of purpose, an explanation of the motives, and an understanding about the decision. Sometimes this is intentional from the outset, other times it’s brought on by a mistake. In any case, the leader restores the social contract, which strengthens the trust beyond its original form. With that said, leaders who know how to restore trust can build even greater bonds with the people they serve, even more so than leaders who create solid relationships but never put them to a test.

 

4. Between Others: Great leaders don’t just know how to develop a strong rapport with other people; they know how to create connections between other people. You can probably think of a leader who has a great relationship with almost everyone in the organization, but those people don’t necessarily have great relationships with one another. It’s for this reason that we built the Passionate Culture Dichotomy model in our Passionate Leadership book. It shows the distinction between high functioning schools with a dynamic work culture (high trust) from those that suffer from isolation (low trust).

A Passionate Leadership Culture

This layer of trust-building creates true team spirit. When leaders don’t have this skill, they often don’t understand why the team isn’t functioning well despite their positive rapport with each individual. The most effective way to build relationships between others is to use active affirmations. We can create collective efficacy by communicating the mastery experiences that we observe the members of our team having and verbally recognizing them in front of others (especially when they’re not around to hear our praise).

5. Restored Between Others: Disagreement, strife, and discord will inevitably occur between two or more people on your team. If it’s not addressed quickly and directly, a minor dissension can easily grow into a deep animosity and the inability to work well together. The key to rebuilding trust is by having what we call Empathy-Centered Conversations (ECCs). ECCs are facilitated by the leader when two people aren’t getting along. The basis of the argument is likely a lack of perspective so the conversation is meant for the leader to reveal to each party the other person’s outlook about the situation that occurred. Leaders are reluctant to engage in this way for fear that they’ll make the situation worse. They either hope that the situation will resolve itself or they believe it to be a function of human resources. But that’s not helpful. ECCs are designed to get at the heart of a problem for everyone involved to see and hear a point-of-view other than their own. Leaders who are skilled at ECCs and employ the tenets of C.A.L.M. are good listeners and use effective techniques to restore relationships.

6. On A Team: Team dynamics can be intense, especially among A-players. School leadership teams are typically composed of the best and most senior teachers. These folks are both highly effective in their classrooms and socially powerful in the school. It can be tricky to congeal a team of diverse tough-minded people, but that’s exactly what you want surrounding you when things get tough or when you’re trying to change a culture. We like Blanchard’s model for the ABCDs of trust on a team (depicted below). It’s a good test for if the right people are on your leadership team or if you need to replace one or two people like we learned from Katherine in Lencioni’s fable about teamwork. If any of your people are consistently unable to serve with competence, lacking in believability or integrity, seeming to not care about people, or unreliable in their role, you need to switch out that team member. It’s not easy, but it’s necessary, and we see it all the time where school leaders hang on to steering committee members who fail at one of these four pivotal characteristics of trust.

7. Restored On A Team: Because your leadership team members are all dominant in one way or another outside of the team meeting, they can be unintentionally off-putting to one another when the team gathers. For teams, trust is almost never static. It’s either strengthening or weakening, flowing in one direction or another at all times. Scientists have demonstrated that trust is biological. Having it or not stems from a chemical reaction in the brain that prompts or diminishes trust. If your team’s trust is low, it’s likely because there’s either too much testosterone pumping in the veins of your teammates during a meeting or not enough oxytocin. Sparing you the actual science, theory of mind is one activity that supports team empathy when trust is fragile. It’s simple but effective. One team member poses a problem that they’re having with their department (or the leader exposes one), and you go around the table whereby each person starts with this sentence stem: “If I were going to tackle that, I would do it this way…” Not only does this harmonize our intentions as a group, it also coordinates our behaviors over time. The impact is that we all start to react similarly to problems. It’s far better to work on group-think than group distrust.

 

Malcolm Gladwell’s Take on Trust

In his typical way, Malcolm Gladwell’s Talking to Strangers unravels the inherent human problems that we have with trust and with judging others by their actions. He points to truth-default theory as the presumption we make that others are telling the truth (when we don’t really have evidence of the real truth or not). At the end of the book (spoiler alert), he says that we have guilt about it, and we shouldn’t. We drive against our own default, because of that guilt, and we suspect the worst in others as a defense against assuming the best. This seems to be exacerbated in schools these days. Instead of trusting one another to have the best intentions for each other and our students, we fight our human default, which produces skepticism and even paranoia. The reason that leaders are constantly restoring trust rather than building upon it is because we default to something other than the truth.

 

Habits of Distrust

But we’re not strangers. We’re educators. We’re colleagues. We’re friends. And friends can default to truth, to trust, especially in a world where Gladwell is asking us to do that with people we don’t even know. The problem with trust is not that we don’t have it within us as a natural predisposition. It’s that we rage against that disposition. And when we do so for long periods of time, we build a habit of distrust that only a skilled leader can break. It’s the job of a leader to confront and alter a culture that lacks trust, a culture that needs restoration. Because collective efficacy and teacher credibility are two of the highest effect sizes for any single strategy that impacts learning, trust in schools is a moral imperative. It’s more important now than ever before, and we know that our readers are poised to make the first, next, best move to lead better and grow faster.

 

TheSchoolHouse302

Stay tuned for more nuggets of wisdom, podcasts, books to read, reflection sessions, and the best resources for leading better and growing faster in schools. Follow us at dereka206.sg-host.com to join thousands of leaders who get our content each month. Send this to a friend.

 

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TheSchoolHouse302 is about getting to simple by maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Joe & T.J.

3 Books You Need to Read to Get Better at Overcoming Obstacles — #readthisseries

3 Books You Need to Read to Get Better at Overcoming Obstacles — #readthisseries

Don’t miss this vblog on books you need to read to lead better and grow faster. We recommend three titles that are must reads on the topic of overcoming your hindrances. 

Upstream by Dan Heath

David and Goliath by Malcolm Gladwell

The Greatest Miracle in the World by Og Mandino

Let us know what you’re reading by contacting us at contact@dereka206.sg-host.com

We can’t wait to hear from you. 

Joe & T.J.

PS — If you have a topic you want us to cover or need recommendations on books to read in a particular area of leadership, just send us a tweet or an email. 

Our #ReadThisSeries is sponsored by Principals’ Seminar. Many schools struggle as a new principal works through the learning curve, and our hearts break for new principals who are overwhelmed with information and noise, frustrated by not having the time to build relationships with staff and walking around in a constant state of fear that they are missing something. The Three in Three Principals’ Seminar is designed for new, existing, and aspiring principals and assistant principals who would like to gain 3 years of experience in 3 weeks, without the pain, risks, and time it would take otherwise. Follow the content at your own pace as you learn with others who are just like you. Go to principalsseminar.com for details. Register today to save.