Speed of Trust: The Single Most Important Book for School Leaders

Speed of Trust: The Single Most Important Book for School Leaders

Learning and growing as a school leader through reflection, training, and experience is a professional choice. One powerful way to improve is through reading great books, which is why we feature a couple each month. Our aim is to link our suggested reading to our theme for the month. This month we are completely focused on trust. Kudos to you for picking yourself to grow and improve.  

This month we chose to dive deep into the concept of trust and the one book that every school leader needs to read and read again is The Speed of Trust.

Featured Author: Stephen M.R. Covey

Featured Book: Speed of Trust: The One Thing that Changes Everything

Let us first say that we love this book and believe that should be on every leader’s desk. This is not a one time read but rather a book to refer to for guidance and inspiration. Some books deserve an annual read…this is one of them. You can also check out our blog on the topic of trust and our interview with Stephen M.R. Covey himself

An important aspect of the book for note taking and continual reference are the 13 Behaviors of a High Trust Leader. We love this chart from the University of North Texas Health Science Center because it crystallizes each behavior, what it is and is not. We particularly like the counterfeit column because it precisely describes the behavior of the individual who is not operating as a high trust leader. 

13 Hight Trust Behaviors

An additional element of the book that we discussed in our review was the final section. This part of the book deals with instilling and inspiring trust, which is desperately needed right now. Listening to fully understand people, what they’re experiencing, and gaining clarity on issues is crucial for leaders who want to inspire trust. This doesn’t mean that school leaders always have the answers to problems they’re willing to hear, but by understanding someone clearly, you are in a better position to make that determination. What you’ll often discover is that listening alone does help the situation. That said, if there is an opportunity to make a commitment and work toward a solution, then listening intently also provides a perfect opportunity to build trust by keeping and honoring the commitment. 

We always like to leave our audience with a #ReadThisSeries tip for readers, and this month we encourage leaders to read this book with your teams. Speed of Trust is not a book that school leaders should read alone. We encourage you to create a book study group and discuss the content and how to apply it with others.  

Let us know what you’re reading by contacting us at contact@theschoolhouse302.com. And don’t miss our leadership newsletter every week by subscribing on the site. 

We can’t wait to hear from you. 

Joe & T.J.

This episode of our ReadThisSeries was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

The 3 Worst Tips for Building a Culture of Trust in Schools

The 3 Worst Tips for Building a Culture of Trust in Schools

Trust dies but mistrust blossoms.

~ Sophocles

School Leaders: The Value of Trust in Schools

Trust is vital to the success of any school and is at the center of every positive, working relationship. The central role of trust is that it allows people to depend on one another and to operate without worry or fear, two emotions that will stifle any organization. The power of trust is that it allows the school to move forward faster in every way possible, especially with change initiatives that are set to improve results. 

As principal leaders, there are five powerful domains that school and district administrators must focus on for improved student achievement:

  1. Leading teaching learning and development
  2. Ensuring quality teaching
  3. Establishing goals and expectations
  4. Strategic resourcing
  5. Hiring and retaining talented staff

We can spend our time in many areas, doing a lot of different things, but if you want to maximize your efforts as a leader, your daily work will fall into these five domains. However, to be effective in all five, they each must be anchored through a culture of trust. Leaders who know how important this is are always trying to build this kind of environment for students and staff.  

Building Trust in Schools

The problem with building trust for many school leaders is that it is masked within emotions. Trust is a belief. It can be elusive and even counterintuitive because it’s a house of cards, delicately built and easily destroyed. This requires a thorough understanding of trust and challenging what you think you know about it and accepting that what you believe about trust is probably wrong.

We’ll address the counterintuitive part in the next sections, but let’s be clear about what it means to have and build trust as a school leader. We always hear people say that “trust is earned.” That’s true of the leader but not for the leader. In other words, leaders need to earn the trust of others and teammates need to earn each others’ trust, but leaders earn trust by extending it–building relationships, demonstrating trust, respecting others, and being forthright. Great educational leaders trust in others even before it’s earned and only when it’s broken do they take it away. 

Education is a people business. Don’t be fooled. All of the policies and procedures in the world won’t make a school a great place; people are the answer. Knowing this–recognizing that trust in schools is pivotal–is what turns good school leaders into great school leaders. It stems from everyone knowing their role, respecting one another’s work, and recognizing the relation of one role to all the other roles. Understanding the uniqueness of each is crucial in the running of an effective school. Trust builds and grows when everyone can discern that others are advancing the school’s priorities with the same effort and attitude that it takes to be successful. “These discernments tend to organize around four specific considerations: respect, personal regard, competence in core role responsibilities, and personal integrity.” 

This also means that school leaders must address concerns with relationships when one of these four core considerations are broken. We have previously written about the 7 ways that school leaders build trust, which include the ability to rebuild it. Leaders who aren’t apt to strategically restore trust are usually hesitant due to a belief that they hold that is likely counterintuitive to building a trusting environment. 

Why Trust is Mostly Counterintuitive 

Trust is mostly counterintuitive in terms of the way we build it and work to maintain it with others. The core notion that many people hold about trust is that the way we strengthen relationships, and therefore build trust with others, is by being nice. While being nice is important and builds collegiality, it doesn’t instill or build trust. In fact, niceness can be weaponized by assuming or portraying that candor, dissonance, and tough conversations are examples of discord. Nice is confused with agreeable and quite frankly that’s the last thing a leader wants as the foundation of their culture. Worse yet, a culture of nice can breed complacency and incompetence, which erode trust at work. 

Too often, we hear leaders say things like “we are a family” when they refer to their staff. Be careful when using these terms because they can confuse people and send the wrong message. School leaders may try to use this type of messaging to leverage relationships, rather than truly building them on trust. Having a family feel, closeness, and togetherness is critical, but it shouldn’t overshadow performance, standards, and accountability. 

We’re reminded that Covey’s 13 High Trust Behaviors for leaders include “talk straight,” “confront reality,” “clarify expectations,” and “practice accountability.” Most of the high trust behaviors that leaders must put on display are more about candor, transparency, commitments, and competence than about being nice. Anyone can go around being nice and pretending to be supportive, hoping that it will lead to a positive relationship, but effective leaders deliver results and hold others to a standard that delivers results as well. The biggest problem with trust is that it’s misunderstood and, therefore, we can easily learn bad habits. Let’s take a look at three tips for building trust that don’t work at all and may even be working against the school culture you’re trying to build. 

The 3 Worst Tips about Building Trust in Schools

Build Relationships, First

“Listen, don’t come out of the gate too fast. Get to know people, build relationships, and then set the tone for your leadership.” This is thought to be sage advice for leaders entering a new situation or environment, but it is dead wrong, and we hear it all the time. In fact, this is usually the advice given to new school leaders–coaches, assistant principals, and principals. It’s also what gets new leaders off to the worst start to actually building a winning team

Relationships are important in schools, and they should be built professionally, grounded in the core values of the school. The last thing we want is for teachers to build friendships with students that blur the lines between educator and pupil, and the relationships between administrators and teachers are no different. Granted, incredible friendships grow over years of service with one another, but that should happen organically–fortified through the desire to build an incredible school, working through tough times, and meeting challenges and demands. Those are the situations that can strengthen any bond, but you don’t “build relationships, first.” They actually come second–after we’ve done hard work together. 

Consider domain three, Establishing goals & expectations, as the foundation for building trust. Leaders who communicate a clear vision, demonstrate a strategic way for everyone to meet high expectations, and ultimately get results, are the ones who garner trust and deep working relationships. It comes down to whether or not we can see where they’re going and if we want to go there too.

Building Trust the Right Way: Trust Tip for Principal Leaders 

The number one thing that school leaders can do to build trust on the team is to create a shared vision and keep it at the forefront of every decision. This school year, many schools embraced the idea of accelerated learning–getting to the core of what needed to be taught in classrooms. Why? “Researchers found that when teachers took an accelerated-learning approach in math, students completed 27 percent more grade-level lessons, and struggled less with content, than students in classrooms where teachers used remediation.” Leaders who build and develop trust continually maintain the focus on student achievement and protect teachers’ time to do so. They’re not inconsistent with their expectations and they don’t meander from one initiative to the next without a central focus for what they want to accomplish. 

Only Focus on Strengths

It’s a major mistake to think that you can only focus on the strengths of the people on the team as a way to build trust and get better. We have to be willing to have the tough conversations and tackle the difficult issues. Trust us, we believe in Soaring with Your Strengths and we don’t knock strengths-based leadership. Most people will become stronger faster in areas of life and work where their aptitude is high. But that doesn’t mean that weaknesses and shortcomings should be ignored. 

To build on a person’s strengths and weaknesses, communication is the clear driver. At work, this begins with candid and compassionate feedback. In fact, it is wise for leaders to spend as much of their time as possible working with staff, conducting observations, holding listening tours, digging into the data, and reviewing performance results. Feedback is one of the most important aspects of quality leadership. 

Consider domain two, Ensuring quality teaching, which is driven by feedback conversations. Think about initiating Reading Across the Curriculum to improve reading among students who are behind a grade level, yet a teacher refuses to adopt some of the new strategies that are profoundly more effective than old ones, like Drop Everything and Read. The teacher builds strong connections with students, which is terrific, but relationships alone don’t improve one’s ability to read. School leaders need to have tough conversations that tackle weaknesses, not just strengths. 

Building Trust the Right Way: Trust Tip for Principal Leaders

One of the most important things that school leaders can do if they want to build a trusting environment is to learn to provide quality feedback. Whenever you doubt yourself, just think of your very best teachers. They always crave feedback. They want to get better. They invite you in to see a new lesson. They experiment and try new strategies. Why? It’s not about them; they want to get better for the sake of their students. Effective school leaders know that quality feedback is how professionals grow. 

Treat Everyone the Same

Maybe the worst thing you can do as a school leader is to confuse fair treatment with equal treatment, but we see it all the time. Differentiation is not just for students. Great school leaders understand that school teams are composed of individuals with different needs who possess a different set of skills. This is actually what leads to many teachers’ frustration–a generalized approach when meeting their needs. One size does not fit all. 

Please don’t confuse this with favoritism. Having besties, building cliques, and leveraging friendships may be prominent in middle school, but they have no role in the workplace. Rather, we are referring to school leaders developing a keen awareness of the skill sets of their staff, resources they need for further development, and a pulse on the climate of the school and district.  

Consider domain four, Strategic resourcing, to build trust. Ensuring every teacher has functioning technology is critical. Yet, some departments and subjects demand different resources and tools that enhance student learning. Consider a platform like formative for math teachers. Not every teacher may need it, but being able to track data in real time, assess students’ skills, and provide timely feedback is the hallmark of any great formative assessment. Great leaders listen to their teachers and use resources to support them which ultimately supports students. 

Building Trust the Right Way: Trust Tip for Principal Leaders

Just as counterintuitive as any other trust-building factor is that all staff are treated the same. Consider the staff member who’s weaknesses eclipse their strengths. Even the greatest tools, like formatives, aren’t being used and student growth is stagnant. This is when great school leaders confront the problem head-on with that particular staff member. They don’t throw the monkey blanket on everyone, as Todd Whitaker would say, accusing everyone of underperformance. Rather, school leaders who operate within trusting relationships are straightforward with the individual, they enact a plan of support, mirrored by progressive discipline if necessary. They confront problems and alter scenarios. 

Walk the Walk and Build The Strongest Bonds of Trust in Your School

The very best school leaders are sound instructional leaders who can lead professional development. Their knowledge of effective instructional strategies, methods to build strong relationships with students, and ability to keep teaching and learning at the forefront of every decision is what builds trust far more than anything else. Effective leaders learn to strengthen relationships by doing the work, not before, by helping everyone to understand their strengths at the same time developing new skills, and by differentiating the supports that we put in place based on individual needs. You can be a school leader who builds a culture of trust each day, but don’t fall prey to the counterintuitive aspects of trust that plague school leaders who have the right intention but who don’t accomplish their intended outcomes. 

As always, let us know what you think of this with a like, a follow, or a comment. Find us on Twitter, YouTube, iTunes, Facebook, & SoundCould. And, again, if you want one simple model for leading better and growing faster per month, follow this blog by entering your email at the top right of the screen.

TheSchoolHouse302 is about getting to simple by maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Joe & T.J. 

This blog post was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

Two Books You Must Read To Reclaim Your Purpose–It’s Easy If You Do It Right

Two Books You Must Read To Reclaim Your Purpose–It’s Easy If You Do It Right

Learning and growing as a school leader through reflection, training, and experience is a professional choice. One powerful way to improve is through reading great books, which is why we feature a couple each month. Our aim is to link the reading to our theme for the month, getting grounded this December, so you, the reader, are processing the information through a specified lens. We’ve heard from our followers that this content is being used as a leadership development curriculum. Kudos to you for picking yourself to grow and improve.  

We have found that this degree of focus helps achieve the aim we are after. This month we are totally focused on reclaiming our purpose because Covid19 and other societal issues have simply rocked our world. Although it is hard to declare causation, it is believed that isolation during the pandemic is likely the reason we’ve experienced an increase in various crimes. Schools are microcosms of the community, so what people are experiencing in their lives impacts our schools to a great degree. This is why we are focused on getting grounded to reclaim your purpose

Reclamation is powerful and right now we need people to reassert themselves and once again take control of their lives. This doesn’t diminish the threat we face, but rather it recognizes that we still can control many things in our lives. This is at the heart of this month’s post and the genius that is held within our first book recommendation. 

 A compilation of writings from some of the greatest thinkers who have walked this earth are found in Man and Man: The Social Philosophers. You will find Epictetus’ The Manual inside. You will discover a very practical approach to living that is designed to reduce suffering. This is one of our favorite quotes from the book:

“In walking about, as you take care not to step on a nail, or to sprain your foot, so take care not to damage your own ruling faculty; and if we observe this rule in every act, we shall undertake this act with more security.”

Featured Author: Compilation of Authors

Featured Book: THE SOCIAL PHILOSOPHERS MAN AND MAN (THE WORLD’S GREAT THINKERS SERIES)

Our second book this month is a terrific must read and something that we believe should be revisited from time-to-time. Todd Whitaker has become a force for educational leaders as they learn how to navigate challenges. We chose, What Great Principals Do Differently not only because it offers simple and sage advice for school leaders, but it also helps leaders reclaim their purpose. 

One aspect that we truly appreciate is how Whitaker describes that we must invest in people. And, we can’t think of a more important time than now to do so. As he describes, 

“We can spend a great deal of time and energy looking for programs that will solve our problems, but these programs frequently do not bring the improvement or growth we seek. Instead, we must focus on what really matters. It is never about programs, it is always about people.” 

Featured Author: Todd Whitaker

Featured Book: What Great Principals Do Differently

Let us know what you’re reading by contacting us at contact@theschoolhouse302.com. And don’t miss our leadership newsletter every week by subscribing on the site. 

We can’t wait to hear from you. 

Joe & T.J.

This episode of our ReadThisSeries was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

Learn How To Ignite The One Powerful Path to Reclaim Your Purpose in an Otherwise Disillusioned Environment

Learn How To Ignite The One Powerful Path to Reclaim Your Purpose in an Otherwise Disillusioned Environment

“I thought this would be better.” How many times have we had that thought? There’s no doubt that at times our experience does not meet our expectations, resulting in disillusionment, possibly even resulting in sadness or despair. Let us say right out of the gate that we are not psychologists, we don’t pretend to be, nor have we stayed in a Holiday Inn Express recently. But, we do work and interact with countless people every day, and we strive to understand how they tick, what influences their beliefs, and where they get new ideas. 

Why? To lead better means you must become a student of human behavior. And, for a myriad of reasons, especially throughout Covid19, we find more-and-more individuals who are feeling like “things should be better.” Whether in education or the private sector, it’s not uncommon for us to experience disappointment. If you find yourself nodding your head in agreement, you’re not alone. This is one reason we broadcast our 302 Thoughts in front of a live audience–to create a space for leaders and learners to gather and rumble with difficult topics. If you want to lead better and grow faster, hopefully you’ll join us. 

As we listen to others, travel around conducting school leadership training in schools and districts, we’re finding that one thing definitely stands out–to move forward we need to reclaim our primary purpose, which is to simplify the road ahead and focus on student learning and well-being. There are quite a few things that school leaders can do to improve school conditions, such as incorporating SEL sessions for staff, providing additional time to catch up on emails, lesson planning, contacting parents, and grading, and conducting listening sessions to hear how staff are feeling. All of these external efforts will help, but they are only one side of the equation and generally become temporary outlets. There also needs to be an internal, personal declaration that needs to be made for lasting assuredness and faith that things actually will get better. 

To begin the process of developing a personal declaration in an effort to reclaim our purpose, we start by getting grounded. In an atmosphere of disillusionment, when we think things should be better than they are, it’s likely that we aren’t as grounded as we should be so that we can thrive in our environment and inspire others to do the same. 

Getting Grounded

One misguided thought in improving our well-being, and, in turn, our school cultures, is the belief that “fixing” external conditions alone will be the answer to our problems. We know as educators that self-efficacy and collective efficacy are incredibly impactful social constructs that support student learning. However, efficacy does not stop at the classroom door and is not only for our students but also our staff. It’s something that we can develop as adults, as leaders, as people–in ourselves and others. We have to work on our internal capacity so that we can even appreciate and recognize the external factors of life and work. If we are not in a mentally resourceful space, any external attempts to improve will fall short. Efficacy is the belief that our actions can make a difference–that we have the power within us. It has nothing to do with waiting for something or someone to influence us, but rather the other way around. 

This type of mindset requires flexibility and openness. And, in a state of disillusionment, these characteristics of our thinking–flexibility and openness–must be extreme in their use. We are not suggesting to ignore reality or simply be naively positive. Rather, we must embrace a belief that we can create a better situation if we work together toward that end. Happiness, as we can see from the passage below shared by Dr. Tara Well, associate professor of psychology at Barnard College of Columbia University, should not be fixed or our well-being will suffer. 

“…we can develop some pretty fixed ideas on what will make us happy, and eventually train our minds to believe that we’ll only be happy if we get those things. We mistakenly believe that it’s the thing that is going to make us happy, and when we don’t get it, we’re disappointed.”

Knowing that fixed ideas regarding what we think will improve our situation can trap us; instead, it’s critical that we ground ourselves in those things that do create greater fulfillment and success. This is what we mean by getting grounded.

Getting grounded requires an unbridled effort to identify those things that are most important to our personal and professional core values. This works in life as well as it does in school leadership as you work to guide your school or district community. 

To understand how to pursue and identify our ground, we take a look at the wisdom of the great Greek stoic philosopher, Epictetus. Our aim is to identify those things we can control in a world that is still seeped in uncertainty, distrust, and fear. To venture down this road of getting grounded, we offer three primary paths: 1. Look for solid ground; 2. Reclaim your ground; and 3. Thrive in your ground. 

Look for Solid Ground: Introspection

Suffering arises from trying to control what is uncontrollable, or from neglecting what is within our power. ~ Epictetus

The last two years have undoubtedly knocked us off balance, and as leaders we need to find solid ground again. We cannot do that without looking inward and establishing personal and professional standards in this new world. We do that by identifying our overall purpose as a person and as a school community. And then we align our daily actions to this greater sense of self, connected and grounded. 

     If you are a classroom teacher, what is your purpose? 

     If you are a school or district administrator, what is your purpose?

No one knew what the devastation of a pandemic would bring in the long run–first graders not knowing how to walk the halls properly or how to manage their materials at a desk. We’ve heard incredible stories of students being oddly possessive of classroom supplies in the younger grades–markers and erasers–trivial things that are readily available. And we’re witness to students up-and-leaving a room without asking in the upper grades–something that they did without asking when they learned from home.  

It’s fascinating to see the skills that are typically taught in schools, yet never captured in any accountability rating or report card, now starkly missing from our students in ways that require tons of attention. This, among other strange byproducts of time away from school, dramatically impacts culture, our well-being, and our abilities. Because we are challenged by such new and different problems in schools these days, we can quickly lose our sense of purpose in what we do. Purpose is such a strong indicator of groundedness that when it’s not clearly defined can bring misery.  

So, as we look within ourselves, we want to approach introspection the best way that we know how, effectively working toward finding our solid ground. Instead of just thinking about ourselves and dwelling on our work or lives, we offer very succinct prompts to begin your professional introspective analysis. 

Consider the following reflection prompts:

  • I know my purpose at work each day.
  • My purpose at work directly corresponds with my daily activities.

The answer to the first prompt may seem simple and intuitive at first, such as, “Of, course, I know my purpose, I teach. I’m a teacher. My purpose is to impart knowledge.” But, work beyond surface responses that don’t provide the specificity that truly reflects your inner definition of the purpose behind your work. You might come to something like “My purpose is to change lives” or “I plan to influence the system to be more innovative than education typically is.” The grander the statement, the better. Next, ask yourself the second prompt…if your purpose no longer matches your daily activities, you need to reclaim your ground. 

Reclaim Your Ground: Empowerment

No matter what happens, it is within my power to turn it to my advantage.  ~ Epictetus

Once you clearly identify your solid ground, you need to reclaim it. There is serious power in taking control of the things that you can. Despite all of the challenges in schools for teachers and leaders, there are several elements of schooling that we directly impact and that are within our control. A few that we work through in our school leadership training are as follows:

  • Visiting classrooms 
  • Planning with high-yield instructional strategies 
  • Increasing student engagement
  • Empowering teacher leaders 
  • Creating a winning culture
  • Clarifying the vision of the school
  • Praising others and using feedback cycles for school improvement 

The next step is to identify a process goal within a particular area that we can control for the day or week. If classroom management is a challenge, then that can become a clear area of focus. Danielle Doolan, team member of The Career Contessa, which “…helps working women be more fulfilled, healthy, and successful at worktell readers this: 

Process goals are the specific actions we take to increase our chances of achieving our outcome goals. These are the behaviors and strategies that we implement that help us set a path to achieve our desired result. Process goals are 100% controllable.”

This is of vital importance as you work to reclaim your ground. Process goals require specific actions. Those actions are under our direction and control. Determining the specifics of what you work on each day creates a greater sense of calm, connectedness, and confidence (The Three Cs of Empowerment).  

Consider the following reflection prompts:

  • I feel connected to my work.
  • I see the results of my efforts.

Take the time to think about your responses. If you feel connected and you are seeing results, what is contributing to your success? Name it so that it can be repeated. However, if you are reading this and you find yourself disconnected and frustrated, start by identifying a couple goals that you would like to achieve this month and be sure to identify the actions you need to take to reach success. 

With the clarity of our purpose in mind and process goals for taking action, we are ready to bloom. 

Thrive in Your Ground: Blooming

Attach yourself to what is spiritually superior, regardless of what other people think or do. Hold to your true aspirations no matter what is going on around you. ~ Epictetus

Identifying, finding, and claiming your solid ground will provide the necessary foundation to thrive in work and life. We approach thriving and this journey of development from a different angle than your typical school leadership training. The reality is that we don’t see the effects of all of our decisions right away. Development takes time and is actually a practice of redundancy and habit formation. Thriving can actually seem uneventful at first for those who love to start and try new things. Setting and starting activities and initiatives is fun, but the real work is in the day-to-day activities that will bear the fruit of our labor. 

This pursuit and drive forward flourishes in what Jim Collins describes as The Hedgehog Concept versus what he explains to be the work of the fox. The fox, “[is] scattered, diffused, and inconsistent, while the hedgehog understands that driving toward a concrete destination is what really works.” Thriving is focused and consistent; something that many of us struggle with in a time when so much has changed and so much is still uncertain. Disillusionment is born from doubt, skepticism, and suspicion about which direction we’re going and why. We get back on track when we find our inspiration and we rekindle our passion. 

Consider the following questions regarding how your purpose is congruent with you developing and growing in your role–thriving for the future.

Consider the following reflection prompts:

  • I’m inspired by the people with whom I work. 
  • I am passionate about my daily purpose.

We find inspiration in the people with whom we work, not just because they’re doing the work but because they want to get better at it. In all of our findings, readings, and trainings, we’ve realized that the most passionate people are inspired by the company they keep and the strategies they use as a team to improve. We call that a learning culture and a performance culture because it’s based on continuous improvement and a desire to do whatever we can to find success. We also recommend that leaders measure purpose and other aspects of school culture so that we can lead from a point of our strengths and work on the areas that require our attention. 

Assessing School Culture with REPSS

In our book, Building A Winning Team, we developed TheSchoolHouse302 Reputable, Effective, Perception Survey for Schools (REPSS) to measure a school’s culture using the perceptions of the staff. This process can create greater levels of clarity, trust, accountability, support, growth, and innovation in schools–all indicators of highly supportive, effective, and caring cultures.

This month we are completely focused on the purpose aspect of the survey because it sets the stage and tone for the other areas. You’ll find some of the reflection questions throughout the blog post and below as well. Take a few minutes to respond to the questions/prompts to fully unveil your purpose and consider the power in knowing the aggregate answers that your school community might post if they took this survey together. What might you do with that data as someone who wants to lead better and grow faster? After all, if things aren’t as good as they should be…or could be…then we have work to do. 

Reputable, Effective, Perception Survey for Schools Purpose

  • I know my purpose at work each day.
  • My purpose at work directly corresponds with my daily activities.
  • I feel connected to my work.
  • I see the results of my efforts. 
  • I tell a positive story about my workplace. 
  • The school brand communicated to the public is the same as the culture I experience as a professional. 
  • Our school’s core values are so clear that I know what is expected of me on a daily basis.
  • I find the work I do rewarding. 
  • I’m inspired by the people with whom I work. 
  • I am passionate about my daily purpose. 

As always, let us know what you think of this with a like, a follow, or a comment. Find us on Twitter, YouTube, iTunes, Facebook, & SoundCloud. And, again, if you want one simple model for leading better and growing faster per month, follow this blog by entering your email at the top right of the screen.

TheSchoolHouse302 is about getting to simple by maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Joe & T.J. 

This blog post was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

Two Books You Must Read To Reclaim Your Purpose–It’s Easy If You Do It Right

The Debate Is Over: Two Books You Must Read To Become A Learning Leader

Learning and growing as a school leader through reflection, training, and experience is a professional choice.The ironic part of rising to greater levels of leadership is that the skills, traits, and talents that got an individual to the new position, may not be enough for her to excel in the new role. 

 

This idea of being promoted to one’s level of incompetence was coined by Laurence J. Peter in The Peter Principle. The concept is fascinating because we’ve all experienced or have witnessed this in our own organizations–people who rise to great heights due to superior performance in their role, only to find themselves in over their head in the next position. 

 

This begs the question: how do we avoid this situation for ourselves and others? We appreciate the remedy found at Investopedia because it directly aligns with what our featured author, Michael Useem describes in The Edge, which is that leaders must continually learn to keep their organization succeeding.

A possible solution to the problem posed by the Peter Principle is for companies to provide adequate skill training for employees receiving a promotion, and to ensure that the training is appropriate for the position to which they have been promoted. 

The Edge is filled with real stories that leaders can learn from. Useem paints a very detailed picture of the challenges that many CEOs faced and the conditions in which they were operating. From Kroger to Tyco, he reveals what is adversely affecting the organization and how it was handled and how some CEOs evolved and rose to the occasion by realizing they needed to learn more. He willingly looks at both successes and failures, even within the same company. 

 

This is one reason The School House 302 loves his work, whether The Edge or other books like The Leadership Moment, Useem tackles the very difficult realities that leaders face. This is not a feel good book, but rather an instrument of learning if you are willing to invest the time. Additionally, the book has powerful figures like the one below that illustrates how the mighty have fallen. 

As Useem writes, this book is really “…updated leadership for a new era…” We hope you enjoy it as much as we did. And don’t miss our interview with Michael on the site

Featured Author: Michael Useem

Featured Book: The Edge: How Ten CEO’s Learn to Lead — And the Lessons for Us All 

The second featured book this month is an oldy but goody–Gung Ho! Turn On the People in Any Organization. This is a great, easy to read book, with clear strategies on how to raise the performance of individuals in a company. Make no mistake, easy to read and easy to do are not the same thing. Implementation is key, which is why we couple this book with The Edge

Blanchard and Bowles provide a step-by-step way to increase morale and really build a culture that is willing to learn and grow. Andy, the main character, demonstrates the opposite leadership characteristics than the bad behaviors that we wrote about this month

The three principles of Gung Ho are:

  • The Spirit of the Squirrel
  • The Way of the Beaver
  • The Gift of the Goose

You won’t be disappointed as you become Gung Ho! in your own organization. However, the question remains about actually doing the work; having knowledge and using knowledge are two different things.

Featured Author: Ken Blanchard and Sheldon Bowles

Featured Book: Gung Ho! Turn On the People in Any Organization


Let us know what you’re reading by contacting us at
contact@theschoolhouse302.com. And don’t miss our leadership newsletter every week by subscribing on the site. 

 

We can’t wait to hear from you. 

 

Joe & T.J.

 

This blog post was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

This episode of our ReadThisSeries was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can’t go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout. 

The 5 Triple Bs to Avoid as a School Leader–Bad Boss Behaviors that We Hope You Don’t Recognize in Yourself

The 5 Triple Bs to Avoid as a School Leader–Bad Boss Behaviors that We Hope You Don’t Recognize in Yourself

If you want to get a quick laugh or a snarky response from a friend, just ask about a bad boss they’ve had in the past.There’s almost never a shortage of stories or experiences to share. It’s true for all of us. In fact, the topic itself–bad bosses–is not an easy one to write about. As always, our aim is to help our audience to lead better and grow faster. To do so, we can’t always focus on our strengths, even though that’s a great place to start most of the time. We must also uncover our weaknesses to improve as leaders. 

As you may recognize yourself in the following passages, be careful about that. The following content might otherwise be misconstrued to represent people we have worked with throughout our careers. It might even seem that we’re reflecting on our own leadership as many of our readers have witnessed us, firsthand, with mistakes and mishaps. Regardless, this topic deserves attention. 

Why bad boss behaviors this month? Simply put: retention. We should all be focused on staff retention, specifically teacher retention. And bad boss behaviors get us into trouble in terms of losing staff. Too often, when leaders think about retention, they target things that they can do for others. We also need to direct our attention to how we behave as leaders.

Despite the funny, albeit inappropriate movie, Horrible Bosses, most leaders aren’t as outright awful as the characters in the film. We won’t likely find a “maneater” or “tool” in the position of principal. The movie is an exaggeration, which is what makes it funny. But what makes the exaggeration work is that there’s truth in the depiction of the horrible bosses. 

That said, the behaviors that alienate staff, limit their success, and even sabotage our efforts are far more subtle. As a leadership development firm, our goal is to needle through these subtleties to empower leaders to be more effective. Because we travel to schools around the country, conducting school leadership training in so many districts, we get to see too many of the pitfalls that we’re going to get into in this blog. We hope this isn’t true for you, and if it is, we hope you’ll consider a change by developing the skills that are included in our remedies below.  

Bad Boss Behavior #1: Micromanaging Your Team 

The moment you feel the need to tightly manage someone, you’ve made a hiring mistake. The best people don’t need to be managed. Guided, taught, led–yes. But not tightly managed. ~ Jim Collins

Micromanagement is a common problem in organizations across a wide variety of industries. Unfortunately, from our experience working with schools and districts around the country, it’s rampant in education. One primary reason that it’s so prevalent for educational leaders to be micromanagers is because we are altruistic by nature. We entered the field because we want to help others, and we often end up micromanaging for that same reason. 

That doesn’t make it okay. If you’re managing people and projects that are below your scope of reporting or that simply belong at another level, you’re demonstrating bad boss behaviors. In fact, micromanagement, although a common problem, is the worst BBB that you can have. There are several clear signs that you’ve fallen into this trap

  1. You’re doing work that others should be doing to serve the organization. You might even be at a meeting that someone else should have attended for you. Worse yet, you called a meeting with an outside group, and you didn’t invite the people who need to be at the table. Sign number one
  2. You consistently feel the need to be in-the-know on everything, even minor details. You take control of the work even after it’s underway, change directions after decisions have been made, and insert yourself just enough that no one else can really take the lead. Sign number two
  3. You reach past your direct reports and sometimes past their direct reports to get clarity on an issue or to manage something new. The best example of this that we’ve seen recently is a principal of a large high school who micromanaged something in the counseling department when an assistant principal had that as her scope of work. And she didn’t even know about the priority until a counselor told her about it. Sign number three

Micromanagement stems from insecurity, a lack of trust, and insufficient communication regarding the vision. People who are insecure about the value that they add are more likely to jump around in the chain of command to try to be of value wherever they can instead of focusing on the value they should add in their role. Micromanagers lack trust that others will perform a task the way that they would do it. And, leaders with a crystal clear vision for how they want a project to turn out–those who know how to paint done as we’ve learned from Brene Brown–don’t micromanage at all.  

The problem is that not only is it unproductive, it causes apathy, humiliation, and even embarrassment to your staff. When you micromanage people, they shut down completely, doing even less work than what you’re managing them to do. They become humiliated that you’re constantly doing their work or meeting with people that should be reporting to them. And, worse yet, you’re embarrassing them by communicating that you don’t think they’re capable of the work you’ve essentially stolen from them.  

The Micromanagement Remedy 

If you know you are a micromanager and you want to end this behavior, do the following:  

Ask yourself, and ultimately answer, these three simple questions every time you need action on something, especially prior to a meeting you’re about to schedule:

  1. Whose role in the organization fits this work best? 
  2. Who should I assign to this task? 
  3. When should it be completed?

Empowering leaders assign work and then follow up. They’re very rarely around when the work is getting done. That’s not the role of a visionary. 

Bad Boss Behavior #2: Withholding Information from Others 

Control of the flow of information is the tool of the dictatorship. ~ Bruce Coville

Of course, the bad boss behavior we are discussing here is not withholding information on purpose. That would make them a horrible boss like the ones in the movie. It’s also worth noting that displaying one or two bad boss behaviors here-and-there doesn’t make someone a terrible boss to have. However, when leaders are not actively working on the remedies–whether they recognize themselves in the bad behaviors or not–they just might be a bad boss (if you’re reading this blog, it’s because you care about leading better and growing faster so that’s a good thing and a reminder to yourself that you want to be better in your role). 

Back to the problem: bosses who withhold information. If you’re withholding information from your subordinates, and you’re not doing it on purpose, it’s likely that you have a systems problem. In other words, you’re going about your day, learning all kinds of new things about the organization’s moving parts, but you don’t have a forum to share what you’re learning with the people who are supposed to be managing those parts. We call this The Information Bottleneck Syndrome. It’s when information is being funneled to a source (usually a person) who doesn’t have the capacity to disseminate it. 

The problem is that any bottleneck, especially in the case of information, slows the organization down, rendering it incapable of meeting its goals. In The Goal, Goldratt explains the Theory of Constraints. Organizations simply cannot move toward their goals until the natural and imposed constraints are removed. Worse yet, if you, as the leader, are the one introducing a constraint into the organization, you’re likely not going to remove it without help and no one else is likely going to say something to you (because you’re the boss and rarely does a subordinate point out our bad behavior to us). The good news is that there is help, and it comes in the form of a strategic remedy. 

The Information Bottleneck Syndrome Remedy 

To remedy the problem of the information bottleneck that results from leaders who consistently gain access to information but then don’t share it with the rest of the chain of command, we find the need for a new communication method or tool. And it really is a new communication method or tool, not a meeting or structure or document (or some other administrivia that we might think to introduce when information-sharing has become a problem). The simplest of tools is text or email; we like Voxer, Slack, and other more sophisticated technologies, but the key is the immediacy of the use. In other words, at the moment you learn of a new problem, process, procedure, or another piece of information, you communicate it right away. 

It looks like this: you’re walking down the hall and someone from one of the departments in your organization says, “did you know that…” You find out that the science curriculum isn’t going to arrive on time or maybe you find out that a teacher won an award. Right at that moment, you have to assemble in your mind anyone else who might not have that information (maybe they do but assume they don’t) and would want to know it (and would want to know that you know it). 

At that point in time, as the person who just told you moves down the hall, you send a Voxer–or another strategy using your new communication method–to all the people who should know: “Hey, just heard that the science curriculum is late. John told me as we were passing in the hall here in Stern School Elementary as I was doing my rounds. Thought you should know if you didn’t already. I’ll look to you for an update about that. Thanks.” 

You want to be deliberate about your communication to include a four-part message: 1. what the information is, 2. how you found out about it, 3. why you know before the person who should know before you (the one receiving the message), and 4. that they’re back in charge of whatever it is. The last part is to get it back off of your plate and to empower the people under you. If you don’t do all four parts, especially part four, they’ll assume that you’re taking control of the problem and that it’s actually off of their plate now. 

Bad Boss Behavior #3: Stealing Great Ideas 

One can steal ideas, but no one can steal execution or passion. ~ Tim Ferriss

Here, again, we’re not  accusing a leader of overtly being an idea thief. That’s not “bad,” it’s mean. But we’re all in meetings all day where ideas are being presented. We jump from one meeting to the next, and they often blend together in terms of who says what. They also tend to overlap in terms of the organization’s overall goals. This means that one idea in one meeting might be a good solution to a problem presented in a different meeting. Because leaders are the glue, appearing at the cross-section of every major issue and initiative, we hear all of the great ideas that can be shared across the organization. 

The problem is that as ideas spread, their owner is often lost, which leaves the last person to share the idea as the assumed originator of that idea. 

We call this The Idea Propagation Problem. As ideas spread, with the leader being a natural conduit of information, the owner of the idea loses credit. Not that people are actively looking for some sort of credit, but they are definitely not looking to be robbed of it. People genuinely want to contribute to the team, and when we steal their ideas–even when we’re just looking to solve a problem using something we heard in another meeting–it strips away trust and loyalty as well. 

Over time, this diminishes our ability to solve organizational problems at all because people quit volunteering their best thoughts. Instead of advancing the organization through high quality brainstorming sessions, we end up with cooler talk that sounds like this: “I could have told her that this wouldn’t work but then that would have been her idea too.” 

The Idea Propagation Problem Remedy

Look to give credit to what people say and think. Too often, credit is reserved for actions and outcomes. The remedy is to honor words and ideas. Eventually, what you want to build is a learning culture. Organizational learning is a concept that leaders don’t initiate often enough. In a learning culture, people are more apt to work together to solve problems because they like new problems better than persistent ones. For this to happen, leaders have to give credit to innovative thinking, out-of-the-box idea sharing, and risk-taking. Instead of focusing on achievement, we have to put our attention on the process.

Bad Boss Behavior #4: Taking Credit for Success 

Giving credit where credit is due is a very rewarding habit to form. Its rewards are inestimable. ~ Loretta Young

One way to view these bad boss behaviors is through the lens of vices. They are weaknesses not only in leadership but as human behaviors–they appear when we fall short of doing the very best we can. Uncontrolled fear and worry leads to micromanaging the same way as insecurity leads to withholding credit just like our lack of systems results in an information bottleneck.  

What we have found to be thematically true about the greatest leaders who have come through our school leadership training series is that they fix a number of their bad boss behaviors by spending more time than average leaders in celebration mode. They’ve learned that the greatest ways to lift any organization, especially a school, is through praise and recognition. Take a look at the following Gallup poll research:

Our latest analysis, which includes more than 10,000 business units and more than 30 industries, has found that individuals who receive regular recognition and praise:

  • increase their individual productivity
  • increase engagement among their colleagues
  • are more likely to stay with their organization
  • receive higher loyalty and satisfaction scores from customers
  • have better safety records and fewer accidents on the job

 

But, if the research is so clear, why don’t leaders do this more often? The reasons are endless, but we’ve discovered that it bowls down to scarcity thinking. Stephen Covey, in his 7 Habits of Highly Successful People, first coined this idea where people think in shortages rather than abundance. Similar to the Idea Propagations Problem, scarcity thinking brings leaders down the path where any good news about new supports in place or success stories shared are accumulated as being credited to the leader rather than the people who pushed the work in the first place. 

Of course, in the end, it’s always the leader who truly brings the vision to fruition. It’s her eye on the people and programs, innovation, and future-forward mindset that drives the ultimate success. But, it’s all too easy for leaders to fall into the trap set by their egos. Rather than celebrating others and praising the people they serve, they end up believing that the success is theirs to have, not the team’s or individuals who are truly making it work. 

And, although it may seem like the solution to this bad boss behavior is simply to start praising and recognizing others more often, the truth is that it’s deeper than that. It includes the way we use our language about the team and much more. 

The Scarcity Thinking Remedy

If you glossed over the Loretta Young quote, take a moment and reread it slowly: “Giving credit where credit is due is a very rewarding habit to form.” The key word is habit. For habits to form, we need to be intentional. Here are three keys ways to build your giving-credit-muscle:

  1. Reduce “I” from your vocabulary and begin saying “we” more often. No leader accomplishes greatness alone and this simple change helps us to communicate that we’re on a team, not just that we lead one. 
  2. Start every meeting with gratitude by recognizing the people at that meeting and by allowing them to recognize each other. This should be genuine but not necessarily huge accomplishments. Great schools are built on the small and mundane things that have to be done to perfection.
  3. When you’re out and about, lift the people on your team who aren’t around when a success or new support has been put in place. As the leader, we might be thanked for something that really was the contribution of someone on the team. When that happens, we ought to pause and say, “yes, thanks to [insert name], we were able to get the upgrades we needed in this area.” 

Bad Boss Behavior #5: Using Relationships to Leverage Power 

People with leverage have power over those who don’t. ~ Robet Kiyosaki

The bad boss behavior that we abhor the most is using relationships to leverage power. Manipulation is not leadership and ultimately does not build a successful long-term organization. We are not suggesting that leverage alone is bad or that the power of relationships should be overlooked. In fact, both are qualities that every leader can use for the betterment of their organization and people. 

We firmly believe in investing in others, seeking a competitive edge, and developing a strong inter-connectedness among people. These should be genuine pursuits to lift others and the organization. What we are referring to here is when individuals seek personal notoriety and gain through the active manipulation of others. Again, we link many of these bad behaviors to vices. The allure of success and fame is all too enticing. 

We are not standing on a moral high ground here or condemning those who have fallen prey to this trap, we’re merely pointing out that power is seductive. And the longer we have and the higher we climb the less likely it is that we can see what it has done to us. As Bob Rosen, writes in the The Healthy Leader, there is an abuse of power that can take hold of us, a belief of superiority that can trap our thinking. 

The challenge, though, is that many leaders don’t think this way in the beginning. Yes, there are some who are hubris, arrogant, and tyrannical from the start. But we are talking about individuals who have done the work, put in the time, genuinely care about the company, and, yet, they end up having bad boss behaviors anyway. 

The fact is that many people who rise within an organization are terrified of failure and losing the power they’ve obtained. This fear creates an insular attempt to protect themselves, to exclude others, and to use relationships as a means of control. Leaders who leverage relationships as power aren’t building them as a genuine connection with others; they do so to gain authority and even access to information that they might not have otherwise garnered alone. You might be thinking that this is an impossible one to remedy because leaders who suffer from this bad boss behavior aren’t always aware that they use relationships to wield their power. It’s not easy, but it can be done. 

The Seduction of Power Remedy

Becoming seduction proof is probably impossible, but we do believe in a few ways that leaders can remedy their unhealthy use of relationships as an advantage over others: 

  1. First, avoid surrounding yourself with sycophants. Leaders must have people around them who can be honest and truthful with them without fear of repercussions. In high pressure situations, where investors and boards want results, a leader needs a trusted advisory group that can use candor about everything.
  2. Second, put your values and principles in check. Make sure that they are anchored and set in place prior to any new endeavor and especially during turmoil. Check out our post about growing through the grind to reflect on the vision you set for yourself. Without a clear picture of who we want to be, we can end up behaving in ways that don’t match our true intentions. 
  3. Third, listen to the people who you trust the most. Leaders who build relationships for power are so seduced by the advantage that they think they have that they end up building relationships with the wrong people. Ask yourself if you truly trust the source or if you’re only trying to gain control. 

The Need for School Leadership Training 

Throughout the month we are going to dive into this concept so that you are more fully prepared to lead with excellence. Take a few minutes and reflect on the 5 bad boss behaviors and determine which one(s) you need to work on first. This is why it’s so important that school leaders get the proper training they deserve. After identifying the one that you need to work on most, find a training that will help to satisfy your need to develop as a leader. 

#1: Micromanaging Your Team

#2: Withholding Information from Others 

#3: Stealing Great Ideas 

#4: Taking Credit for Supports or Success 

#5: Using Relationships to Leverage Power

As always, let us know what you think of this with a like, a follow, or a comment. Find us on Twitter, YouTube, iTunes, Facebook, & SoundCloud. And, again, if you want one simple model for leading better and growing faster per month, follow this blog by entering your email at the top right of the screen.

TheSchoolHouse302 is about getting to simple by maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Joe & T.J. 

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Claim Your FREE Copy to Our Praise Practice- Practical Praise Giving Tips for Principals

Claim Your FREE Copy to Our Praise Practice- Practical Praise Giving Tips for Principals

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