Great School Leaders Know How (and Why) to Tell Their School’s Story
We think that everyone can agree that there simply is not enough good news being spread among the masses, all around the world. That’s why we loved John Krasinski and his show, Some Good News, during the pandemic. It was a great reminder to all of us that great things were happening despite the rest of what we heard and saw on TV. Spreading the good news about our schools is no different.
The most important reason to tell your school’s story is that if you don’t control or contribute to the narrative, someone else will. And, the media is quite negative; as the old saying goes, “if it bleeds, it leads.” Why? The reality is that our brains are attracted to it and controversy sells. A Pew Research Center’s study revealed that most people believe the media negatively contributes to our view of the world, yet, we still tune in.
64% of Americans say social media has a mostly negative effect on the way things are going in the U.S. today.
That’s why we need to highlight as much of the positive news about our schools as possible. Great leaders embrace this responsibility, and they learn to brand well. This post is designed to help you to tell your school’s story better or, at the very least, to validate the ways in which you already spread your school’s good news.
The second most important reason to tell your school’s story is that your school deserves to have a brand that attracts top talent. With staff shortages and shallow application pools, school leaders are missing opportunities to showcase their school if they don’t have channels for doing so. The fact is, when it comes to attracting, hiring, and retaining teachers, there are–and will continue to be–winners and losers. Some schools and districts will fill their positions to a greater degree than others, and it will come right down to one thing–the reputation that your school culture has within the community.
If you have a crappy internal culture, that’s the place school leaders must start and change fast. The best way to do so is through a pressure and support model that’s designed to set clear values and high expectations that are attached to strong staff support.
But, if your school is already a decent place to work–treating teachers and other staff with dignity and respect–you should be telling your story as loudly and as far and wide as you can. The first step is that all school leaders must learn to think like marketers.
School Leaders Should Think Like a Marketing Agency
Thinking like a marketer is not something you likely learned in your principal preparation program. That’s because the people who build those programs are former school leaders, and they didn’t likely think like marketers either. TheSchoolHouse302 is to the rescue; we always try to demonstrate the nuances of leadership, including the counterintuitive nature of leading well and the aspects of school leadership that you can’t find from most other leadership development firms. With that said, we’re here to tell you that if you don’t have a marketing hat as one of your many school leadership thinking caps, you need to get one…fast.
To get you started with your new marketing mindset, we developed five marketing considerations for school leaders that come from research and evidence in the field of marketing. Again, most school leaders don’t study this closely, but you do–or at least you do now–which gives you a competitive advantage when it comes to building your winning team.
5 Ways for School Leaders to Think Like a Marketer
#1. Culture is King–Marketing is about who you are, not what you are
The first principle of marketing is that it’s not just advertising; it’s all of the lived experiences that your customers and employees have on a daily basis. You can advertise anything you want, but that doesn’t mean it’s real. Marketing starts with the culture of the school. It’s everything you do. For a long time, schools could operate without a customer service mentality because going to school is compulsory–everyone needs education and everyone sends their children to school. School choice changes that reality. Parents have options and teachers have options, more options than ever before. If we don’t build a positive culture on the inside of our organizations, nothing we say to advertise our schools will matter
Pro Tip: Great school leaders don’t just know that culture is king, they measure it. Check out our Reputable, Effective, Perception Survey for Schools (REPSS) for an example of an instrument that can measure the success and needs of any school culture.
#2. Great Brands Make a Difference–Marketing is about innovation and leadership
School leaders who care about marketing can learn from great brands like Patagonia, which has “cause no unnecessary harm” as one of its four core values. For schools to follow the “we make a difference” principle of marketing, the school should clearly be innovative, making a substantial change to what it means to be an effective school. The new crop of teachers who are entering into education wants to work at schools that are not only having an impact but are doing things differently, breaking the traditions and testing new waters. School leaders who want to reap the benefits of an innovative environment need to build a brand that speaks to taking risks and pushing boundaries.
Pro Tip: Revisit your vision statement and core values. Do the words speak to innovation, leadership, change, and risk-taking? If not, consider a revision. The information that you have posted online are your marketing materials.
#3. First Follows Matter–Marketing is about knowing “the others”
One thing that great marketers do is to find their people. Seth Godin calls this tactic the “people like us do things like this” phenomena. People want to be part of something that makes them feel included with a sense of belonging that fills a very natural human desire. Knowing this helps leaders to make decisions about who to give certain tasks to and how to spread news quickly when the need arises. School leaders know who the big fans are of the school and those are the people who need to know first when something special is happening or when something new is on the horizon. They are the marketing team, whether they know it or not.
Aside from Godin, you can check out this concept in more detail from Li Jin who wrote about 100 True Fans, Kevin Kelly who talks about 1000 True Fans, and Derek Sivers’ famous video called, Leadership Lessons from Dancing Guy. The point is that when you want to market something, you need to spread the word through the voices of the people who are likely going to tell the story by finding “the others.”
Pro Tip: School leaders who want to build a reputation outside of the school walls should create a marketing team to discuss what to market and how to market the school’s story. The first step in this direction is to simply add a “marketing” agenda item to the leadership team meeting.
#4. Stand Out Amongst the Crowd–Marketing is about being unique
Unfortunately, schools in America are all very much the same in terms of the student and staff generic experience. It’s still very common to see English 9, English 10, English 11, and English 12 as the high school English curriculum versus naming these courses and teaching them thematically through the use of unique content and experiences that are relevant to our diverse student populations–whether that be their background or interests. The good news is that becoming unique and marketing something special about your school isn’t difficult. If you want to attract people who want to belong to a special experience then you need to market the uniqueness of your school or district.
Pro Tip: Reflect with your team: what makes our school different for students and staff that would help us to stand out in the crowded space of teaching and learning? What can we do that would make us unique and special for our students and staff?
#5. Show Up Regularly–Marketing is about being consistent
Anyone can send a tweet once in a while to demonstrate the things that are happening in their school. That’s not enough. Great marketers all have one thing in common–which is also common among great leaders–they’re persistent and resilient. They consistently show up with great messaging, new material, and interesting stories. Their news is on multiple channels with tons of likes, positive comments, and shares. The great story that you have to tell is only as good as your reach and the response that you get from your audience. The key is to be loud and proud.
Pro Tip: We hate to say it, but get on Twitter. Three posts a day is the magic formula. If you’re on Twitter, get on more often. Twitter has become an educator’s workspace for sharing ideas, posting photos, and building a school, district, and personal brand. We’ll see you there: @tjvari & @Supt_Jones.
Your School is a Brand
As we wrap up this post, we encourage you to think about the things that great brands have that schools also tend to create: vision statements, core values, logos, merchandise, etc. As a school leader, your access to taking photos, posting news, and promoting a daily message is far greater than what many other professions offer in terms of an image. It’s just about taking advantage of what you’re already doing by telling your story to the world.
And, we owe it to ourselves and the profession. When you see schools in the news, it’s rarely a depiction of the good things that we’re doing. Let’s change that narrative together.
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We can’t wait to hear from you.