#review&reflect: Service-Based Leadership

This is TheSchoolHouse302 monthly #review&reflect, wrapping up our focus on Service Leadership.

Skills I need…

What skills do I need to master to be a service leader?

Review: This month’s focus on service-based leadership was supported by the 4 Ps. Each P essentially is a critical component that bridges service and leadership. What is unique is that each one can stand alone and still be powerful. It is possible to simply put others first as a service, which is a noble and charitable act, and completely separate but equally powerful to having a positive attitude, which is also a service to the people around us. Alone they are great characteristics, however, when you combine all four, with each triangle coming together to form a powerful diamond, service leadership is formed.  

Each P represents key aspects necessary to lead effectively and provide a service at a superior level. Whether your organization is designed to provide a service or you’re considering a service project for your team, it is vital to recognize how to create the right environment where a service mindset thrives. This model emphasizes a key leadership value: service before self.

Reflect: Each point of the model is critical for overall success and maximum effectiveness. While reviewing and considering each point, is there one that your team excels at and one that your team needs to improve? Service-based leadership is forged by the sentiment that serving others before oneself is what adds value as a leader, which each P exemplifies. For example, pride can be tricky since it can have two very different meanings. However, within our model we clearly establish “beneficial” pride represent pride as truly being associated with a deep sense of accomplishment, attachment, contentment, and commitment. It’s a service to others when we demonstrate our pride in the organization, the critical need we fill, and how a positive difference is being made in the community.

As a leader, does your team experience beneficial pride to fuel a greater sense of community and accomplishment?

How do I learn those skills…

What should I read to continually learn and grow if I want to be a better service-based leader?

Review: In our #readthisseries we featured the work of authors who we have found to demonstrate the genuine nature of Service Leadership. The three books we featured are:

Spark by Angie Morgan, Courtney Lynch, and Sean Lynch

Psychology of Winning by Dr. Denis Waitley

Man’s Search for Meaning by Viktor Frankl

You can’t miss our #readthisseries on Service Leadership. Watch it again here.

Reflect: Am I willing to learn and grow as a leader? Do I embody the 4 Ps to drive my leadership? Do I have the right mindset and understand that the only thing I can really control is my perception of situations? As a leader do I have a positive attitude that lifts others and serves the organization? Does my attitude and action ignite sparks or douse flames?  

Great leaders understand the power of reading, specifically reading books in context of a particular theme or idea to learn to lead better and grow faster. This month consider your team and how well they function. Based on the 4 point model, and using a 5-point scale, 1 being ineffective and 5 being highly effective, how well does your team do the following:

Who should I follow…

What does an expert have to say about service leadership?

Review: For our #onethingseries, we interviewed Fay Blake, former Senior Vice President of Operations for All First Financial and founder and currently executive director of Pathways to Success, Inc.

Throughout this interview, Fay emphasized the need to fill a void for people who require the greatest support. She not only discussed the service her organization provides to at-risk youth in Sussex county, but she described how her team functions in service to one another. It is through this belief and faith in her team that they are able to support and serve the needs of youth within the community.  She introduces listeners to the CARE model: Consistent, Authentic, Respect, and Empowerment. She call these the keys to the Pathway’s service, and CARE is simply found at the heart of how they treat the people they serve. It’s worth a second listen.

Reflect: Throughout the interview Fay discusses CARE and how this simple framework guides their decision making and overall operations.

As a leader, have you clearly defined your purpose and core values so that everyone knows precisely what a successful day looks like?

That’s our #review&reflect for service-based leadership. Take a look back to take a step forward.

TheSchoolHouse302 is about getting to simple and maximizing effective research-based strategies that empower individuals to lead better and grow faster.

Please let us know how our leadership posts are working for you, what you are reading to improve yourself, and your thoughts on leadership and growth here on our blog and Twitter. Follow our #onethingseries podcast on iTunes and our #readthisseries on YouTube.

Joe & T.J.

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